Frequently Asked Questions
Welcome to MioDore's FAQ page. Here you'll find answers to the most common questions about our jewelry, ordering process, and services.
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About Our Jewelry
What is moissanite?
Moissanite is a rare, naturally occurring mineral also known as silicon carbide. Due to its rarity in nature, moissanite used in jewelry is lab-created to ensure consistent quality and ethical sourcing. It possesses exceptional brilliance, fire, and sparkle—often exceeding that of diamonds—making it an exquisite choice for fine jewelry.
How does moissanite compare to diamonds?
Moissanite rivals diamonds in many ways. It registers 9.25 on the Mohs scale of hardness (diamonds are 10), making it extremely durable for everyday wear. Moissanite actually displays more fire and brilliance than diamonds due to its higher refractive index. It is also a more sustainable and affordable choice without compromising on beauty or quality.
Is moissanite a fake diamond?
No. Moissanite is not a diamond simulant or imitation—it is a distinct gemstone with its own unique properties and characteristics. While it shares visual similarities with diamonds, moissanite has its own chemical composition and optical properties that make it a beautiful gemstone in its own right.
Will moissanite lose its sparkle over time?
No. Moissanite is a remarkably durable gemstone that maintains its brilliance indefinitely. Unlike some gemstones that may cloud or fade, moissanite retains its exceptional sparkle and fire throughout a lifetime with proper care.
What type of silver do you use?
All MioDore silver jewelry is crafted from genuine sterling silver (92.5% pure silver) or higher-grade silver alloys as specified in individual product descriptions. We ensure that every piece meets the highest standards of quality and purity.
Are your products hypoallergenic?
Sterling silver and moissanite are generally hypoallergenic and suitable for most people with sensitive skin. However, if you have specific metal allergies, we recommend consulting with a healthcare professional before purchase.
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Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired piece, choose your specifications (such as size), and add the item to your cart. Proceed to checkout, enter your shipping information, and complete payment. You will receive an order confirmation via email.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods as displayed at checkout. All transactions are processed through encrypted, secure payment gateways.
Is it safe to shop on your website?
Absolutely. MioDore uses industry-standard SSL encryption to protect your personal and payment information. We prioritize your security and privacy throughout the shopping experience.
Can I modify or cancel my order after placing it?
Due to our quality control processes, orders enter processing immediately upon confirmation. Once an order is placed, it cannot be modified or cancelled. We encourage you to review your selection carefully before completing your purchase. Please refer to our Cancellation & Refund Policy for complete details.
Do you offer gift wrapping?
Each MioDore piece arrives beautifully packaged in our signature jewelry box, perfect for gifting. If you require special gift services, please contact our Client Relations team before placing your order.
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Shipping & Delivery
Do you offer free shipping?
Yes! MioDore offers complimentary shipping on all orders worldwide, with no minimum purchase requirement.
How long does shipping take?
Standard international shipping takes 5-21 business days from dispatch. Delivery times vary depending on your location and local customs processing. You will receive tracking information once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. Your available shipping options will be displayed during checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Please note that tracking information may take 3-5 business days to appear in the system and updates during international transit may be intermittent.
What if my order hasn't arrived?
If your order has not arrived within 30 days of dispatch, please contact our Client Relations team immediately. We will work with our shipping partners to locate your package.
Will I have to pay customs duties?
International orders may be subject to customs duties, taxes, and import fees determined by your local customs authority. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for information about potential charges.
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Returns & Exchanges
Do you accept returns or refunds?
All sales are final. Due to the nature of fine jewelry and the care invested in each piece, we do not offer returns, cancellations, or refunds. We encourage you to contact us with any questions before making your purchase.
Do you offer exchanges?
We offer one complimentary size exchange for rings within 14 days of delivery if the item is unworn and in pristine condition with original packaging. Return shipping costs are the customer's responsibility. Exchanges are subject to size availability and do not apply to custom or engraved pieces.
What if my jewelry arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of both the item and packaging. We will assess the situation and provide an appropriate solution.
What is covered under your quality guarantee?
We guarantee that all MioDore jewelry is free from manufacturing defects. If you receive an item with a manufacturing defect, contact us within 48 hours with photographs. We will repair or replace the item at no cost if the defect is confirmed.
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Sizing & Fit
How do I determine my ring size?
We recommend you to refer to product description for your finger professionally measured for the most accurate sizing. Ring size can vary depending on time of day, temperature, and the finger you plan to wear the ring on. Because we do not offer refunds, ensuring correct sizing before purchase is essential.
Do ring sizes vary by style?
Ring sizes are standardized, but wider bands may fit more snugly than thin bands. If you're between sizes or choosing a wider band, we recommend sizing up. Contact our Client Relations team for specific guidance.
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Product Care
How do I care for my moissanite jewelry?
Clean your moissanite jewelry regularly with warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a soft, lint-free cloth. Avoid harsh chemicals and ultrasonic cleaners. Store your jewelry separately to prevent scratching.
How do I care for my silver jewelry?
Store silver jewelry in a cool, dry place, preferably in an anti-tarnish pouch. Clean regularly with a silver polishing cloth or gentle silver cleaner. Avoid exposure to harsh chemicals, perfumes, and chlorine. Remove jewelry before swimming, bathing, or exercising.
Will my silver jewelry tarnish?
Sterling silver naturally tarnishes over time when exposed to air and moisture. This is normal and can be easily reversed with proper cleaning. Regular wear and proper storage help minimize tarnishing.
Can I wear my jewelry every day?
Yes! Moissanite is extremely durable and suitable for daily wear. However, we recommend removing your jewelry during activities that may cause damage, such as heavy labor, sports, or exposure to harsh chemicals.
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About MioDore
Who is MioDore?
MioDore is a fine jewelry brand specializing in exquisite moissanite and sterling silver creations. We are committed to offering exceptional quality, timeless elegance, and accessible luxury to jewelry lovers worldwide.
Are your products authentic?
Absolutely. Every MioDore piece features genuine GRA certified moissanite gemstones and authentic sterling silver or precious metals as specified. Each item undergoes rigorous quality inspection before dispatch.
How can I stay updated on new collections?
Subscribe to our newsletter and follow us on social media to be the first to know about new arrivals, special offers, and jewelry care tips.
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Customer Service
How can I contact you?
You can reach our Client Relations team via email at [contact@miodore.com]. Our business hours are Monday-Saturday, 9:00 AM - 6:00 PM [GMT+5:30].
Can I speak with someone before making a purchase?
Absolutely! We encourage you to contact us with any questions or concerns before purchasing. Our team is happy to provide detailed information and guidance to ensure you make the perfect choice.
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Still Have Questions?
If you didn't find the answer you were looking for, please don't hesitate to contact our Client Relations team. We're here to help!
Contact:
Email: [contact@miodore.com]
Hours: Monday - Saturday, 9:00 AM - 6:00 PM
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At MioDore, no question is too small. We're dedicated to ensuring your complete confidence and satisfaction.